Refund policy

Last updated November 4, 2026

If PassFAS is not right for you, you can get a full refund within 14 days of your purchase. No questions asked.

How to ask for one

• Write to support@passfas.com from the email you used to buy, or
• reply to your Paddle receipt, or use paddle.net to find your order.

Refunds go back to the original payment method through Paddle, our reseller and Merchant of Record. They usually appear within 5 to 10 business days, depending on your bank.

What happens to the license

When a purchase is refunded or charged back, the license it bought stops working for everyone on it. If the purchase added seats to a company license, those seats are removed.

Company licenses

Within 14 days you can also ask for a refund of seats nobody has used yet; the rest of the license stays active.

When we do not refund

After 14 days, or when an account or license was suspended for breaking the terms of use (for example sharing the account or copying the questions), except where the law requires a refund.